1. Introduction
American BMS ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our battery management platform, or engage with our services.
All data collected by American BMS is stored and processed exclusively within the United States on American-owned and operated cloud infrastructure.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name, email address, phone number, and company name
- Job title and professional role
- Billing and shipping addresses
- Account credentials
2.2 Battery Telemetry Data
When you use our BMS products and Digital DNA platform, we collect:
- Cell voltage, current, and temperature readings
- State of Charge (SoC) and State of Health (SOH) metrics
- Cycle count and charge/discharge history
- BMS fault codes and event logs
- System configuration and firmware version data
2.3 Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
- Provide, operate, and maintain our BMS products and services
- Monitor battery system health and deliver predictive analytics
- Generate Digital DNA profiles for your battery systems
- Improve our AI models and analytics capabilities
- Communicate with you about your account, services, and support
- Process transactions and send related information
- Comply with legal obligations and regulatory requirements
- Ensure supply chain traceability and FEOC compliance documentation
4. Data Storage & Security
All data is stored exclusively on US-based cloud infrastructure operated by American companies. We implement industry-leading security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Zero-trust network architecture
- Multi-factor authentication for all system access
- SOC 2 Type II audited infrastructure
- Regular penetration testing and vulnerability assessments
No data is transferred to, stored in, or processed by systems located outside the United States.
5. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: US-based vendors who assist in operating our platform, subject to strict confidentiality agreements
- Legal Compliance: When required by US law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit permission
6. Cookies & Tracking
We use essential cookies for site functionality and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. We do not use third-party advertising cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request data portability
- Opt out of marketing communications
To exercise these rights, contact us at privacy@americanbms.com.
8. Data Retention
We retain personal information for as long as your account is active or as needed to provide services. Battery telemetry data is retained for the operational lifetime of the battery system plus 5 years for warranty and analytics purposes. You may request deletion at any time, subject to legal retention requirements.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or our data practices:
American BMS Privacy Team
Email: privacy@americanbms.com